I’m Christopher Wells and I’ve worked for eight years as a tied and independent financial adviser. After fifteen years at the Financial Ombudsman Service, I’ve set up my own consultancy firm, to provide support to the adviser community.

In my time at the FOS I managed teams that focussed on investment and pension complaints.

I took pride in ensuring my teams engaged not only with consumers but with the firms about which they complained. Engagement with all involved meant that most of my team's complaints were resolved through mediation rather than by ombudsman decision.

I work with Independent Financial Advisers to help them interact with their customers more effectively. My aim is to ensure advisers have clients who understand and are happy with the advice provided to them. This in turn will make adviser’s communication processes as robust as possible.